What to Expect at Your Appointment
Hello Valued Patients,
It is our delight to welcome you back to our office for a full range of eye care services. Although the process of checking in for appointments, performing specialty tests and eye exams, and assisting with your eyewear will be different from pre-COVID-19 days, you will still receive the high level of service and compassionate care that you have come to expect from us. We need your help to maintain a safe place for one another at your visit.
- We ask all patients with new symptoms of illness, like those consistent with a corona virus infection, (that may include fever, chills/repeated shaking with chills, cough, runny nose, achiness, fatigue, shortness of breath/difficulty breathing, sore throat, new loss of taste/smell, or unusually red/mattery eyes), to call and reschedule their upcoming appointment and call their primary care doctor immediately for evaluation and/or COVID-19 testing.
- We will check your temperature prior to entering the clinic. Any patient or person accompanying a patient who comes in with a fever will be asked to reschedule.
- We are limiting the number of people in the office at one time to enhance social distancing. Please come to your appointment alone or have companions wait in the car. Non-patient companions will only be admitted if they are providing a direct service for the patient, for example: one parent with one child (additional children will not be admitted to the office and exam areas), physical assistants, and language interpreter.
- Please call us from your vehicle when you arrive to virtually check-in. We will let you know when to enter the office. Again, this will help minimize the number of people in the office at any given time and allow for social distancing.
- All patients are required to wear a face mask (surgical or homemade such as bandana or scarf that fully covers mouth and nose) to their appointment and during their entire visit. We have very limited masks available that are needed for our staff.
- You will be asked to sanitize your hands upon arrival. Hand sanitizer will be available at patient access areas of the office for your use. You will be asked to try not to touch things about the office, where possible, to help prevent the spread of the virus.
- We ask that you do not bring food or a drink to the office. Eating and drinking requires removing your mask and we ask that masks be left on.
Thank you for your patience, cooperation, and trust during this challenging time as we all work together to keep our patients and staff healthy and safe. Please contact us with any questions, concerns, or suggestions.